Refund policy

We want you to be happy with your oogl order. If something isn’t right with your delivery, please contact us at hej@drinkoogl.se and we’ll help you out.

Returns

Because our kombucha is a beverage product they are generally not eligible for return or exchange if you simply change your mind. Please do not send products back to us without contacting us first. Returns sent to us without prior approval may not be accepted.

Damaged, incorrect or faulty orders

Please inspect your order when it arrives.

If your order arrives damaged, you receive the wrong products, or there is otherwise something wrong with your order, please contact us as soon as possible at hej@drinkoogl.se.

Please include:

• Your order number
• A description of the issue
• Photos of the products and packaging

We will review the issue and, where appropriate, arrange a replacement, refund or other suitable solution. Your statutory rights as a consumer are not affected by this policy.

Food & beverages and right of withdrawal

Under Swedish and EU consumer rules, certain products are exempt from the standard right of withdrawal for distance purchases. This includes products that can quickly deteriorate or become unsuitable for return, and food products are generally exempt from the statutory right of withdrawal.

As kombucha is a food and beverage product, we therefore do not offer a general right to return products simply because you have changed your mind. This does not affect your right to make a complaint if a product is faulty, damaged, incorrect or otherwise does not conform to your order.

Refunds

If we approve a refund, it will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued. If more than 10 business days have passed since we confirmed your refund, please contact us at hej@drinkoogl.se.

Contact

For questions about returns, damaged deliveries or refunds, contact us at: hej@drinkoogl.se