Terms of service

These Terms of Service apply when you purchase products from oogl through our online store at drinkoogl.se or any connected domains redirecting to that website. By placing an order with us, you agree to these Terms & Conditions. Nothing in these Terms limits any rights you have under mandatory Swedish or EU consumer protection law.

1. About oogl

The online store is operated by:

oogl AB
Trading as: oogl
Organisation number: 559570-1664
VAT number: SE559570166401
Registered address: Talluddsvägen 21, 132 48 Saltsjö Boo Email: hej@drinkoogl.se

2. Ordering

To place an order through our website, you must provide accurate and complete information necessary for us to process your purchase and delivery. When you place an order, you will receive an order confirmation by email. We reserve the right to decline or cancel an order where there is a legitimate reason to do so, for example if:

A product is out of stock.
Payment cannot be authorised.
There is an obvious pricing or product-information error.
We suspect fraud or misuse of our website.
We are unable to deliver to the address provided.

If we cancel an order after payment has been made, we will refund the relevant amount using the original payment method.

3. Products

We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, prices and other information on our website are accurate and up to date. Packaging and product appearance may occasionally differ slightly from images displayed on the website. We may change or discontinue products and flavours from time to time. For important information such as ingredients, allergens, nutritional values, storage instructions and best-before dates, always refer to the information provided on the product packaging. If there is a material difference between a product you receive and the product you ordered, please contact us at hej@drinkoogl.se.

4. Prices and payment

All prices displayed to consumers on our Swedish online store are stated in Swedish kronor (SEK) and include applicable VAT unless otherwise clearly stated. Any delivery charges or other applicable charges will be clearly displayed before you complete your purchase. Available payment methods are shown at checkout. Payment services may be provided by third-party payment providers and may also be subject to their applicable terms.

5. Discount codes and promotions

From time to time, we may offer discount codes, promotions or special offers. Unless otherwise stated, discount codes:

Cannot be exchanged for cash.
Cannot be applied retrospectively to completed orders.
May be limited to a specific period, product, customer or number of uses.
May not be combined with other offers.

Additional terms may apply to individual promotions and will be communicated together with the relevant offer.

6. Shipping and delivery

Available delivery options, shipping costs and estimated delivery times are displayed at checkout. Delivery times are estimates unless we have expressly agreed to deliver by a specific date. We aim to dispatch and deliver orders within the estimated timeframe, but delays may occasionally occur. oogl is responsible for the products until they have been delivered to you in accordance with applicable consumer law.

Estimated delivery time within Sweden is 1-3 working days.

If your order is delayed, lost or appears to have been delivered incorrectly, please contact us at hej@drinkoogl.se so that we can investigate the delivery. Your statutory rights in the event of delayed or failed delivery are not affected by these Terms.

7. Incorrect delivery information

You are responsible for providing accurate delivery information when placing your order. If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched. If an order cannot be delivered because incorrect or incomplete information was provided, we may charge reasonable costs actually incurred as a result, to the extent permitted by law.

8. Uncollected deliveries

You are responsible for collecting your order within the period specified by the delivery provider where delivery is made to a collection point or parcel locker. If an order is not collected and is returned to us, we may charge you reasonable costs incurred in connection with the uncollected delivery and return shipment, to the extent permitted by applicable law. An uncollected package does not automatically constitute exercise of any statutory right of withdrawal.

9. Returns and right of withdrawal

Kombucha is a food and beverage product. Food products are generally exempt from the statutory right of withdrawal that otherwise applies to many distance purchases under Swedish consumer law. We therefore do not offer a general right to return Oogl Kombucha simply because you have changed your mind. This does not affect your statutory rights if a product is faulty, damaged, incorrect or otherwise does not conform to your order. For further information, please see our Returns & Refunds Policy.

10. Damaged, faulty or incorrect products

Please inspect your order when you receive it. If products arrive damaged, you receive the wrong products, or there is otherwise something wrong with your order, please contact us at hej@drinkoogl.se as soon as reasonably possible. Please include your order number, a description of the issue and, where relevant, photographs of the products and packaging. Depending on the circumstances and your rights under applicable law, we may provide a replacement, refund or another appropriate remedy. Nothing in these Terms limits your statutory right to make a complaint regarding faulty goods.

11. Refunds

Where a refund is approved, we will normally issue it using the same payment method used for the original purchase unless otherwise agreed. Processing times may vary depending on your bank or payment provider. For more information, please see our Returns & Refunds Policy.

12. Storage and product handling

Please follow the storage instructions provided on the product packaging. After receiving your order, you are responsible for storing and handling the products in accordance with those instructions. We cannot be responsible for deterioration or damage caused by improper storage or handling after the products have been delivered to you.

13. Our website

You may use our website for lawful personal purposes.

You may not use the website in a way that:

Violates applicable law.
Interferes with the operation or security of the website.
Attempts to gain unauthorised access to our systems.
Infringes our rights or the rights of another person.
Uses automated systems to access or extract information from the website in a manner that materially interferes with its operation or is otherwise unlawful.

We may restrict access to the website where reasonably necessary to protect Oogl, our customers or our systems.

14. Intellectual property

Unless otherwise stated, content on the oogl website, including our name, trademarks, logos, product designs, graphics, photographs, videos, text and other materials, is owned by or licensed to Oogl and is protected by applicable intellectual property laws. You may use the website and its content for your personal, non-commercial use. You may not reproduce, distribute or commercially exploit our protected content without our permission except where permitted by law.

15. Third-party services

Our online store is powered by Shopify, and we may use third-party providers for services such as payments, shipping, analytics and other functionality. Where you use a service provided directly by a third party, additional terms from that provider may apply. Your purchase of oogl products through our store is nevertheless made with Oogl and not with Shopify.

16. Privacy and cookies

We process personal information in accordance with our Privacy Policy. Our website also uses cookies and similar technologies as described in our Privacy Policy and cookie settings.

17. Liability

We are responsible for our obligations under applicable Swedish consumer law. Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law or restricts any mandatory rights available to you as a consumer. We are not responsible for losses resulting from circumstances outside our reasonable control except where applicable law provides otherwise.

18. Force majeure

To the extent permitted by applicable law, we are not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control, such as severe weather, natural disasters, war, government actions, major disruptions to transportation or infrastructure, strikes or other comparable events. This provision does not limit any mandatory rights you have under applicable consumer law.

19. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to our business, services or applicable laws. The Terms applicable to your purchase are normally those in effect when you place your order. The latest version of these Terms will be available on our website.

20. Governing law and disputes

These Terms and purchases made through our Swedish online store are governed by Swedish law, without limiting any mandatory consumer rights that may apply to you under the laws of your country of residence. If you have a complaint, please contact us first at hej@drinkoogl.se so that we can try to resolve the matter.

If we are unable to resolve a dispute, you may have the right to refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) or another competent alternative dispute resolution body. We participate in dispute resolution procedures where required by applicable law.

21. Contact

If you have questions about these Terms or an order, please contact us:

oogl AB
Trading as: oogl
Organisation number: 559570-1664
VAT number: SE559570166401
Registered address: Talluddsvägen 21, 132 48 Saltsjö Boo Email: hej@drinkoogl.se