Shipping policy

We want your oogl to arrive quickly, safely and ready for the fridge. Below you’ll find information about our delivery times, shipping costs and what to do if something goes wrong.

Where We Deliver

We currently deliver orders within Sweden.

Available delivery options and any applicable shipping costs are displayed at checkout before you complete your purchase.

Order Processing

Orders are normally processed and dispatched within 1–2 business days after your order has been confirmed.

Orders placed on weekends or Swedish public holidays are normally processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Expected Delivery Times

Our expected delivery time within Sweden is 1–3 business days from the date you place your order.

Delivery times are estimates and may vary depending on your location, chosen delivery method, carrier delays, public holidays or other circumstances outside our control.

If we become aware of a significant delay affecting your order, we will contact you using the contact details provided with your order.

Shipping Costs

The applicable shipping cost, if any, is clearly displayed at checkout before payment.

Any applicable VAT is included in the prices displayed on our website. Where a product is subject to a deposit (pant), this is also clearly stated in connection with the product and/or at checkout.

Our shipping rates are 59SEK up to 1399SEK order value total, and free shipping for orders over 1400SEK. We offer You will always be able to see the total amount payable before completing your purchase.

Tracking Your Order

If tracking is available for your chosen delivery method, you will receive tracking information once your order has been dispatched.

Please allow some time for the carrier’s tracking information to update after receiving your shipping confirmation.

Incorrect Delivery Information

Please make sure your delivery details are correct before completing your order.

If you notice an error, contact us as soon as possible at hej@drinkoogl.se. We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Additional shipping costs resulting from incorrect or incomplete delivery information may be charged to the customer where applicable.

Damaged or Incorrect Deliveries

Please inspect your order when you receive it.

If your order arrives damaged, you receive the wrong products, or something is missing, contact us as soon as possible at hej@drinkoogl.se.

Please include your order number, a description of the issue and, where relevant, photos of the products and packaging. We will review the issue and arrange an appropriate solution.

Delayed or Missing Orders

If your order has not arrived within the expected delivery time, please first check any tracking information provided by the carrier.

If you still need help, contact us at hej@drinkoogl.se with your order number and we will investigate the delivery.

Contact

If you have any questions about shipping or your order, please contact us at:
Email: hej@drinkoogl.se